Shipping Policy

At Dry Dreams, we’re committed to getting your order to you quickly, safely, and with complete transparency. We are an Australian company based in Canberra. All orders are shipped from Canberra, Australia via Australia Post.

Fast & Free Shipping Australia-Wide

We offer free Australia Post standard shipping on all orders Australia-wide — no minimum spend required. Australia Post Express shipping is available for an extra $9.95.

Dispatch Time: Orders placed before 11:00 AM AEST are dispatched on the same business day. Orders placed after 11:00 AM AEST will be dispatched on the next business day.

Please note, we do not dispatch orders on local public holidays or weekends.

Delivery Time: Orders are shipped via Australia Post and typically arrive within 2–5 business days in metropolitan and urban areas. Deliveries to regional and rural locations may take up to 7 business days. Express shipping typically takes 1–4 business days.

All delivery time frames are estimates only and may vary due to factors outside our control, including carrier delays, peak periods, weather events and remote delivery locations.

Shipping to New Zealand

We ship DryDreams products directly from Canberra, Australia to customers throughout New Zealand via Australia Post.

Standard Shipping: NZ$14.95 — estimated delivery in 4–8 business days.

Express Shipping: NZ$29.95 — estimated delivery in 2–5 business days.

New Zealand customers can shop and checkout in New Zealand dollars (NZD).

9V Battery: Due to air freight restrictions on batteries, the 9V battery is not included with orders shipped to New Zealand. A standard 9V battery is required to operate the DryDreams alarm and can be purchased easily from supermarkets, hardware stores and other retailers in New Zealand.

Import Taxes & Duties: New Zealand customers are responsible for any applicable import duties, taxes, customs charges or other fees that may be imposed on their order upon entry into New Zealand. These charges, if applicable, are not included in the product price or shipping charge and are the responsibility of the customer.

New Zealand delivery time frames are estimates only and may vary due to customs processing, carrier delays, peak periods, weather events and remote delivery locations.

Tracking

All orders include tracking, which will be emailed to you once your order is dispatched.

Shipping Carriers

We ship via Australia Post to ensure safe and reliable delivery.

Delayed or Missing Deliveries

If your order hasn’t arrived within the estimated time frame, please check your tracking link first. If you're still unsure or your package appears lost, contact us at support@drydreams.com.au and we’ll investigate.

Damaged Items

If your item arrives damaged or broken upon arrival, please contact us immediately and we will provide a replacement or refund upon reasonable proof.

Incorrect Addresses

Please ensure your shipping details are accurate before checking out. Orders returned due to incorrect or incomplete addresses may incur additional reshipping fees.

Need Help?

Our local Australian support team is here to assist with any shipping questions. Contact us anytime at support@drydreams.com.au or via our contact page — we’re happy to help.